How We Fix It
A broken torsion spring gets replaced in pairs even if only one side failed - if one let go from age, the other is on the same clock and close behind. We size the new spring to the door's weight and cycle rating rather than just matching what was there, since builder-grade springs from original construction are often undersized for the door style. If it's a cable off the drum, we re-track it, check the drum and bottom bracket for wear, and only replace what's actually damaged. If the opener is the problem - stripped gear, dead board, dead capacitor - we'll tell you straight whether it's worth fixing or whether a 20-plus-year-old motor is better replaced outright, since parts for older opener models aren't always stocked anymore and tracking one down can hold up the job longer than a new unit would take to install.
The DIY Question
Don't cut or unwind a torsion spring yourself. It's under enough stored tension to break a hand or worse, and it needs a winding bar and some practice, not a wrench and good intentions. What you can safely check before calling: whether the door is binding on a bent track (visible, usually), whether the battery in a wall remote or keypad is dead, and whether the manual release cord has been pulled by accident, which disconnects the opener from the door entirely and is a five-minute fix once you know that's the cause. If none of that explains it and the door won't budge or won't stay up, that's a spring, cable, or drum problem and it's not a safe one to guess at.
How to Book
We run out of West Jordan, about 6 miles from Riverton, so we're covering this address along with the rest of the valley rather than keeping a crew stationed in town. Call and tell us what the door is doing - whether it's stuck open, stuck shut, making noise, or completely unresponsive - and we'll get a read on whether it's spring, cable, track, or opener before we're even on site. See our Riverton page for the rest of what we handle out here, or check emergency repair coverage for West Jordan if you're closer to the shop itself.
How Long You Are Without the Door
A spring swap or cable re-track is usually a same-visit fix once we've got the right part on the truck, which covers most of what breaks on a circa-2000 door since spring sizes from that era are common stock. Opener boards and certain gear kits are a different story - if your model is old enough that the part isn't something we carry, that can mean a short wait on order rather than a same-day finish. We'll tell you up front which situation you're in before we start, not after.
